Member Account Changes
Cancel, freeze, or update your membership.
We’re sorry to see you go, but we’re here to make the next step clear. Review your options, approved cancellation methods, billing support, and member account resources below.
Cancellation terms may vary based on your signed membership agreement, location, account status, and applicable law.
Review your agreement
Check your membership type, notice period, billing status, and add-ons.
Choose an approved method
Use in-person notice, certified mail, phone processing where available, or online cancellation for eligible online agreements.
Save your confirmation
Keep your written or digital cancellation receipt for your records.
Before You Cancel
You may have options.
Life changes. If you are thinking about canceling because of schedule, budget, moving, injury, or uncertainty about your routine, our team may be able to help you review available options.
Freeze membership
Pause your membership if you qualify under your agreement.
Change your plan
Ask about Access, Plus, Premier, or the URGE Family Fit Plan where available.
Update billing
Change your payment method or resolve account questions.
Book a reset session
Meet with a coach to rebuild your routine before making a final decision.
How It Works
How to cancel your membership.
Review your agreement
Your cancellation terms may depend on your signed membership agreement, membership type, billing status, add-ons, and location.
Choose an approved cancellation method
Approved methods may include in-person written notice, certified mail, phone cancellation where available, or online cancellation for eligible online agreements.
Submit your request
Make sure your request includes the information needed to verify your account and is signed and dated when written notice is required.
Save your confirmation
Your request is not complete until it is received, verified, and confirmed. Keep your written or digital confirmation for your records.
Check your account status
Use the Member Portal to review your account status, billing history, and any remaining balance.
Have this ready.
To help us process your request, please include the following information.
- Full name
- Home club location
- Phone number
- Email address on file
- Agreement number, if available
- Date of request
- Signature for written notice
- Updated mailing address, if needed
Approved Methods
Choose the cancellation option that applies to you.
The methods below are provided to make the process clear. Your signed agreement controls your specific cancellation rights, timing, and requirements.
Cancel in person at your home club
You may hand-deliver a signed and dated written cancellation notice to your home club during staffed hours when an authorized representative is available. Staffed hours vary by location. After your notice is accepted and verified, URGE FITNESS will provide written or digital confirmation for your records.
Cancel by registered or certified mail
You may send a signed and dated written cancellation notice by registered or certified mail, return receipt requested, to your home club. Keep your mailing receipt and any delivery confirmation for your records.
Cancel by phone where available
Phone cancellation requests may be available through the Phone Cancellation Processing Department during standard processing hours. After your request is received and verified, you should receive a digital email confirmation. Keep that confirmation for your records.
Cancel online if your agreement was completed online
If your membership agreement was entered into online, you may be eligible to cancel using the online cancellation link provided for eligible online contracts. Follow the instructions carefully and save your confirmation.
Methods that may not be valid
Email, text message, social media message, voicemail, or other communication methods not clearly listed in your agreement or on this page are not valid cancellation methods. Use an approved method so your request can be verified and documented.
Billing + Add-Ons
Review balances before your final date.
Before your cancellation is finalized, any outstanding membership dues, add-on charges, fees, or balances connected to your agreement may need to be paid. If a balance is owed, it may be charged to the payment method on file according to your agreement.
Add-ons such as Kids Club, locker rental, recovery, tanning/red light, personal training, assisted stretch, or other services may have separate billing or cancellation terms.
Need Help?
Member support can point you in the right direction.
Use the Member Portal to review your account, billing history, and agreement details. Contact your home club or member support if you need help understanding your options.
FAQ
Membership cancellation and account changes.
Can I cancel online?
If you entered into your membership agreement online, you may be eligible to cancel using the online cancellation link provided for eligible online agreements. Please review your signed agreement and follow the instructions on this page.
Can I cancel by email or text?
Email, text message, social media message, voicemail, or other communication methods not listed as approved methods are not be valid cancellation methods. Use an approved method so your request can be verified and documented.
Do I need to cancel at my home club?
In-person and mailed cancellation notices should be submitted to your home club unless your agreement or support team provides different instructions. If you are unsure of your home club, log into your Member Portal or contact URGE FITNESS for help.
Will I receive confirmation?
Yes. Once your cancellation request is received and verified, URGE FITNESS will provide written or digital confirmation. Please keep your confirmation for your records.
When does my membership officially end?
Your membership remains active until your cancellation request is received, verified, and approved according to your signed membership agreement. Any remaining balance, notice period, or billing terms may still apply.
What if I have add-ons?
Add-ons such as Kids Club, locker rental, recovery, tanning/red light, training, assisted stretch, or other services may have separate billing or cancellation terms. Ask your home club or support team to review your account.
Can I freeze instead of canceling?
Freeze options may be available depending on your membership agreement and eligibility. Contact your home club or member support to review available options.
Who can help with billing questions?
Use the Member Portal or contact member support for help with payment updates, billing history, balances, and account questions.
ready to cancel?
You can submit your cancellation request here.
This page is provided for general member support and does not replace or modify your signed membership agreement. Membership terms, cancellation rights, billing terms, freeze options, and approved methods may vary based on agreement type, location, account status, and applicable law. Please review your agreement and consult URGE FITNESS support if you have questions.
