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URGE Member Support

Member Login & Support

Everything you need to manage your URGE FITNESS account, update billing, book classes, download the app, review account-change options, and get help fast.
Manage My Account
Download the App

Manage My Account

View your agreement, update billing, make payments, and review account history.

Start here →

Download the App

Book classes, manage select account features, and stay connected to your club.

App setup →

Billing Support

Get help with payments, billing history, balances, drafts, and payment methods.

Billing help →

Freeze / Cancel

Review membership terms, freeze options, and cancellation next steps.

View options →

Contact Support

Still need help? Send your request to the right URGE team member.

Submit request →

Member Portal

How to access your member account

Use the email address connected to your membership. Your account number can be found on your membership agreement or provided by your home club. If your password is not working, use the Forgot Password option on the member portal.

Manage My Account

What you can do in the portal

  • Review your signed membership agreement
  • View payment and billing history
  • Make eligible payments
  • Update payment information
  • Review attendance history where available
  • Register for classes where available
Billing & Account Support

Need help with billing?

URGE FITNESS partners with ASF Payment Solutions to securely manage membership billing, payment updates, billing history, and account support.

ASF can help with

Payment method updates, billing history, one-time payments, draft dates, balances, and eligible account questions.

Contact ASF first for billing

For the fastest billing-related help, start with ASF Member Services or the member portal connected to your account.
Contact ASF Support

Need URGE help?

If your issue is club-specific or you are unsure where to start, submit a support request below and we will route it to the right team.
Submit Request
URGE Member App

Download the URGE FITNESS app

Download the app

Search for the URGE FITNESS app in your app store.

Activate your account

Use the email connected to your membership and follow the setup prompts.

Book and manage

View class options, club info, and member features available for your location.

Account Changes

Freeze or cancellation questions?

Freeze and cancellation options depend on your membership agreement. Review your agreement and current terms first, then contact your home club or support team for help with next steps.

View Cancellation Info

Before submitting a request

  • Review your membership agreement in the member portal.
  • Check your billing date and any notice requirements.
  • Have your home club, full name, phone, and email ready.
  • Use the support form if you need help routing the request.

Submitting a support request does not automatically freeze or cancel a membership. Account changes are processed according to membership terms and club policies.

Member Perks

Make the most of your URGE membership

Need help getting restarted, want to bring a friend, or thinking about upgrading? Start here.

1

Free Personal Training Session

Meet with a coach and get a plan for your next step.
2

Refer a Friend

Invite friends and ask your club about current referral rewards.
3

Upgrade Membership

Ask about Plus, Premier, Family Fit, recovery, tanning, red light, and Kids Club add-ons.
4

Try a Class

Book group classes through the app where available with your membership level.
Claim Free PT Session
refer your friends
Contact Support

Still need help?

Submit your request and our team will route it to the right club or support contact. For billing-related questions, ASF Member Services may be the fastest starting point. 

  • Use the same email connected to your membership.
  • Select your home club so we can route your request.
  • Do not include full credit card details in this form.

    Member FAQ

    Quick answers for URGE members

    How do I log into my member account?
    Use the email address connected to your membership. If you do not know your password, use the Forgot Password option on the member portal. Your home club can help confirm the email connected to your account.
    How do I update my billing information?
    Billing updates are typically completed through the member portal or ASF Member Services. For billing-specific questions, ASF support is often the fastest starting point.
    Who is ASF Payment Solutions?
    URGE FITNESS partners with ASF Payment Solutions to securely support membership billing, payment updates, payment history, and account-related billing questions.
    How do I book a class?
    Classes can be booked through the URGE FITNESS app where available. Class availability, booking rules, and included access depend on your membership level and location.
    Which memberships include 24/7/365 access?
    All URGE membership levels include 24/7/365 gym access based on your plan. URGE Access members receive 24/7 access to their home club. URGE Plus and URGE Premier members receive 24/7 access to all URGE locations. Staffed services, Kids Club, classes, recovery, tanning, red light, and other amenities may follow separate schedules.
    Can I bring a guest?
    Guest privileges depend on your membership level. URGE Plus includes 5 guest passes per month. URGE Premier includes 1 guest pass per day. Guests must follow club policies, complete any required waiver or registration, and show valid ID when required. Guest access may vary by location.
    How do I freeze my membership?
    Freeze options depend on your membership agreement and club policies. Review your membership agreement, then contact your home club or submit a support request for help.
    How do I cancel my membership?

    Cancellation terms depend on your membership agreement. Review your agreement and the URGE cancellation information page, then contact your home club or support team for next steps.

    Can I upgrade my membership?
    Yes. Ask your home club about upgrading to URGE Plus, URGE Premier, or the URGE Family Fit Plan. Add-ons such as Kids Club, locker rental, training, recovery, tanning, and red light may vary by location.
    Need more help?

    We’ll point you in the right direction.

    Use the member portal for account access, ASF for billing support, or submit a support request so the URGE team can route your question.
    Contact Support