TERMS & CONDITIONS

You are entitled to a copy of this contract at the time you sign it. You may cancel this contract at any time before midnight of the third operating day after receiving a copy of this contract. If you choose to cancel this contract, in addition to all terms and conditions in Section 1.9 “Cancellation Policies”, you must take any of the following actions: 1. Send a signed and dated written notice of cancellation by regular registered or certified mail, return receipt requested to the location you enrolled at; or 2. Personally hand-deliver to an authorized club representative or club manager a signed and dated written notice of cancellation to your home club you enrolled at.  Hand-delivered requests may be submitted Monday-Friday 9am-5pm, excluding holidays and inclement weather in which the club may have adjusted operating hours. Hand-delivered requests must be submitted to an authorized club representative or manager. Upon receiving and verifying the request, the authorized club representative or club manager will provide the member with a digital email receipt of cancellation.  Registered or Certified mail is encouraged and suggested for the members safety and security, and to ensure the request is expedited. If member chooses to submit a request in person, please note we are a high-volume club, and the member may have to wait an extended period of time for an authorized club representative or manager to be available. 3. (NEW JERSEY CLUB RESIDENTS ONLY) Personally place a telephone call to the health club facility. Telephone requests may be submitted Monday-Friday 9am-5pm, excluding holidays and inclement weather in which the club may have adjusted operating hours. Telephone requests will immediately be provided with an email digital receipt of cancellation 4. (NEW JERSEY CLUB RESIDENTS ONLY) If you entered into the contract online, use the direct link on the health club facility’s Internet website by CLICKING HERE 

Email, text message, or any other form of communication not clearly outlined above is NOT a valid method of cancellation.

Any free months of membership, free classes or training sessions, or other promotional offers are a club courtesy and outside of the agreement terms. Upon submitting a valid request to cancel, any courtesy promotional items are forfeited.  Your account must be current before any cancellation will take effect. If the initial term of your recurring dues membership is one month or less; or the initial term has ended and you have not provided written notice of cancellation at least 60 days prior to the end of the initial term, your membership is considered “month-to-month”. You may cancel your month-to-month membership at any time with written notice given 60 days in advance of your next recurring dues billing period. Financed memberships (monthly or weekly) require automatic billing and automatically renew to a month-to-month agreement at end of the original term. If automatic payment is stopped or if member requests to stop the automatic renewal terms, the account must convert to a “Paid In Full” agreement. Member agrees to have the remaining balance(s) fully paid to date prior to stopping automatic renewal and conversion to a Paid In Full account.  

Upon receipt of a cancellation request or request to stop automatic renewal terms, any payments owed in the initial term agreement will be collected within 48 hours of submitting a written request to cancel. Member is responsible for any fees/addons due while the account is pending cancellation. The balance of any addons due under this account will draft off the card on file within 48 hours of submitting a written request to cancel or request to stop automatic renewal terms. 

All accounts require a 60-day notice to cancel, once the initial term agreement has been completed. Your account must remain current during a 60-day notice for the account to cancel. If ANY payment rejects during a 60-day request, your agreement will not cancel. All payments including but not limited to; Dues, Addons, late fees, returned item fees, manual billing fees, etc will continue to accrue and you will be responsible for all payments prior to the account cancelling. Account will NOT cancel if there is a past due balance. 

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Early enrollment for new clubs under construction:

As a reward for joining a new facility not opened yet, all Premium and above level memberships will receive complimentary use of any of our open facilities based on their commitment to their membership once the new club opens. Members will have the same membership access based on the level of membership they signed up for, including 24/7 365 access, group classes, etc. If the membership is canceled during construction or before the membership agreement term is satisfied, the member will be charged their monthly dues for the number of months they used other locations. If a member does not use other URGE clubs during construction, the member will not be liable for any prepaid dues, and a full refund will be processed upon canceling. 

 Per the signed agreement, the Buyer may cancel the agreement if the facility is not open for business by a specified date (*refer to your signed agreement for the exact date). If this date passes, the Buyer may cancel the agreement and receive a refund of the dues paid. If the Buyer chooses to do so prior to the facility opening, they may send a certified letter requesting to cancel. Upon the club opening, any certified mail requests will be processed and the member sent a digital receipt via the email address on file. The Buyer may also visit the club in person within the first 30 days of the facility opening to submit a cancellation request.  Hand-delivered requests may be submitted Monday-Friday 9 am-5 pm, excluding holidays and inclement weather in which the club may have adjusted operating hours. Hand-delivered requests will be provided with a digital receipt of cancellation. If the Member uses the facility, the full balance of the agreement is valid and the member is no longer eligible for Buyers- Remorse cancellation.