MEMBER LOG IN
We would like to officially welcome you to URGE FITNESS! On this page you will find some useful information to help you take advantage of everything we offer. Check out the links below for FREE OFFERS and ACCOUNT INFORMATION. Be sure to download our app and don’t forget to like us on facebook and follow us on instagram. We look forward to seeing you in the club!
Manage My Account:
How to log into your account at the link below:
- Email address- the email address on file you used to enroll
- Account Number- located on the top right of your agreement, or you may also call the club directly to receive
- Password- The initial password is the last 4 digits of the phone number on file. Password still not working? Simply click the “forgot password” button in the link to reset!
What can I do in my member portal?
- Review signed agreements
- Review attendance history
- Review payment history
- Make payments
- Change/Update payment information on file
- Register for classes
ASF Payment Solutions (Third-Party Payment Processing)
What is a third-party payment processor?
A third-party payment processor is a specialized company that securely handles electronic payments and account billing services on behalf of a business. At URGE FITNESS, we partner with ASF Payment Solutions to process membership payments and provide the online member payment portal.
Why URGE partners with ASF (and why it’s a good thing):
We chose ASF because they’re leaders in fitness membership billing and have dedicated systems built specifically for accuracy, security, and speed. Their platform allows members to manage payments online, and their Member Support team is trained to handle the most common account and billing questions efficiently—things like payment method updates, billing history, draft dates, freezes, and other account needs.
This partnership helps us deliver top-notch customer service in two ways:
– Your billing and account requests are supported by professionals who work with these questions all day, every day.
– Our in-club team can stay focused on what they do best—your workouts, coaching, and the in-club experience—while ASF ensures your account is handled correctly and consistently.
URGE FITNESS and ASF work together to support you. If your question is account- or billing-related, ASF is often the fastest path to a complete answer and resolution—while our team is always here to help with your membership experience in the club.
What ASF can help you with (most account & billing requests
ASF can assist with:
- Explaining your agreement details (term length, billing schedule, notice requirements, and other contract questions)
- Reviewing past and upcoming billing (payment history, draft dates, balances, and what to expect next)
- Making one-time payments and resolving past-due balances
- Updating payment methods (card/bank) for membership and add-ons
- Changing your draft/due date (when eligible)
- Membership freeze requests (membership dues only, per policy)
- Fee waivers and billing corrections (when eligible under policy)
- Refunds for billing errors/eligible overcharges (when applicable)
- Help accessing the member portal or member app (login/password/portal troubleshooting)
ASF Member Services: 1-800-525-8967 | membersupport@asfpaymentsolutions.com
When an in-club visit is needed (ASF unable to assist)
- A club visit is only required when a request involves re-signing or changing the membership agreement, such as a downgrade/contract change.
Tip: ASF Member Services can resolve most account needs right away, including agreement details, billing history, payment updates, freezes, and eligible corrections/refunds.
For Freeze and Cancellation Questions, please view our Terms & Conditions Page.
Billing Inquiries & Account Support
What happens after you submit:
- Your ticket is delivered to our corporate support inbox and you will receive an automated email confirming receipt.
- That email will also restate the fastest self-service options (Member Portal + ASF payment processing contact info).
- If you still need help, reply to the automated email confirming you require assistance. This keeps your ticket open and triggers account review.
- If we do not receive a follow-up reply, we will close the ticket as resolved (you can reopen it at any time by replying to the email).
How long will it take?
What to include in your ticket (to avoid delays)
Please provide as much of the following as possible:
Security reminder: Do not submit full card numbers or banking details. If needed, provide only the last 4 digits.
URGE Members-Only App
Download the URGE FITNESS APP TODAY
- Download the app via the links below
- If first time accessing your app, you will need to “Activate Account”
- Once you fill out the required information, you will be sent an email invite
- Follow the steps in the email to create a password
- Go back to the app, and now select “Log In”
- Enter the following: Home club you enrolled at, Email Address on file, and Password
- You’re all set up and ready to use the app!
Need some motivation? Try a free personal training session on us!
Lifetime Free Membership:
Interested in a FREE MEMBERSHIP FOR LIFE?!
URGE wants to reward its loyal members that get their friends and family to enroll.
By simply referring 5 friends or family to join, you could be eligible for a free membership for life!
To start your journey to earning a free membership for life, click the button below to add your referrals!
For full details on our “Free Membership For Life” program- You may visit our “Terms and Conditions” page, or review your signed agreement!
FAQ
Which memberships allow me to use the gym 24/7, 365, and what about holidays or bad weather?
How do I reserve a spot in classes?
If I have to cancel a personal training session or a class, do I lose that session/class?
Can I bring a guest with me to work out?
How do I update my billing or make payments on my account?
If Im unable to use the gym for an extended period, am I able to freeze my account?
How do I cancel my membership?
We understand that life can get in the way at times. Rather than simply cancel, first we encourage you to contact your home club and discuss options to freeze or downgrade your plan to assist you. If you still wish to cancel- Simply visit our “Terms and Conditions” page for details on cancellation options. Furthermore, full cancellation terms may be reviewed in your signed contract.