LESS CROWDS.CLEaner clubs.better results.
FOR OUR MEMBERS
We understand that you may have a lot of questions as it relates to the Coronavirus. We are monitoring the situation very closely, and will work as hard as we can to answer all of your questions in a timely manner. We will continue to update our FAQs as needed.
Have any Urge Fitness LOCATIONS closed to date due to the coronavirus?
Yes. All URGE FITNESS locations are closed in all states until further notice.
AFTER CLOSING, HOW LONG WILL YOU BE CLOSED?
In accordance with local and state mandates, all locations are closed until further notice.
HOW WILL MY ACCOUNT GET CREDITED FOR MEMBERSHIP SERVICES INCLUDING URGE KIDS IF MY CLUB CLOSES?
In accordance with state and local mandates, all URGE FITNESS Clubs will be closing on March 16. If your membership dues were billed prior to your home location closing, your dues will be prorated and adjusted for the days that we are closed. This adjustment will be applied to your next scheduled payment after re-opening.
MY MEMBERSHIP DUES PAYMENT IS COMING UP, BUT MY CLUB LOCATION IS CLOSED. WILL I STILL BE BILLED?
All membership dues moving forward will be stopped until further notice.
What if I pre-paid my membership for a year?
Your membership will be extended for the length of time we are closed.
I need to change the payment method that I use for my monthly dues. Can I still do this while URGE FITNESS is closed?
Yes, you can call our billing partner, ASF Payment Solutions at 800-525-8967 to request a change. At this time, our app and Member Login pages cannot accept any changes. We apologize for this inconvenience.
How will my account get credited for fitness services?
All Personal Training & ELITE Program billing will cease during club closure and will commence upon re-opening. These clients will be communicated directly with regarding billing procedures moving forward.
What precautions are The URGE Fitness Clubs taking to help with prevention of their members contracting the Coronavirus inside the club?
Our primary focus is the health and safety of all of our members and employees. Prior to closing, we had taken several steps to keep everyone safe including:
- The addition of hospital grade wipes/dispensers/sanitation stations/soap to the club.
- Posting of handwashing guidelines around the sinks in the locker rooms.
- Vigilant hourly walkthroughs to ensure that we were properly stocked with wipes throughout the club.
- The addition of signage around the club that promotes healthy habits from the CDC, asking members to wipe down equipment after use, and of course – stay home if they aren’t feeling well.
- Extra personnel were brought in to clean during peak hours with a focus on “touch points”.
- The addition of disinfectant at all washing stations.
Can you post online workouts for members?
Yes! We are going LIVE on Instagram and Facebook daily. In additon we will be releasing multiple home work out videos. Please follow us on Social media to learn more.